Help Center
What is Lonca?
Lonca is a European B2B e-commerce platform that facilitates the wholesale purchasing process of unique women's clothing from Turkey for customers worldwide. We work with hundreds of verified vendors to bring boutique sellers, e-commerce sellers, and influencers. From order to delivery, Lonca manages the entire process. Simply choose your products, pay online, and conveniently track orders while we handle the rest.
What are the vendors listed on Lonca?
We focus on bringing you a carefully selected range of vendors on Lonca, all thoroughly checked by our team in Turkey. You can check out the full list of our trusted vendors here:https://lonca.co/vendors/p-women-apparel
Which countries do you ship to?
Lonca ships all around the globe – including all of North America, Europe, Australia, the Middle East, and Africa.
How do I place an order on Lonca?
As a buyer, you can browse an extensive selection of unique products listed on our website. Simply choose the product you want to order, add your shipping address, and you'll see the total cost, including shipping, in your cart. Once you make the payment, Lonca works directly with the vendor to process and ship your order to you. We provide a seamless, end-to-end experience and take care of the entire process from order to delivery.
My VAT number is not valid, what should I do?
Are you facing a problem while entering your VAT number? In this article, we indicate the actions to be taken in each case.
The format of my VAT number is not valid
It seems that a typo occurred when you entered your VAT number. We invite you to double-check your information and to update your number on our platform, either in your account settings or when finalizing your order.
To verify the format of the VAT number according to your country, please refer to: the European Commission’s FAQ.
My VAT number has a valid format, but is still not accepted
It seems that your VAT number was not accepted because it is not registered for intra community purchases.
In order to make purchases outside of your country of origin and within the European Union a VAT number that is registered on the VIES system is necessary. If you don’t have this number, you can still make purchases but please keep in mind that we cannot exempt VAT from the within European Union purchase if the VAT number is not valid. We invite you to contact your tax authority to update the data in the national VAT Information Exchange System (VIES) (only national tax authorities can update VIES data).
The tax authority to contact is always the one that issued you the VAT identification number for which errors or incorrect data were found. This tax authority can be determined by the country code, which precedes the VAT identification number. Changes are made in accordance with the internal procedures of the Member State / Northern Ireland concerned. Below you will find a list of links to the homepages of the national tax authorities to contact if you wish to make corrections.
For more information, please refer to: the European Commission’s FAQ.
I want to place an order for a customized product, how do I do that?
If you’d like to order a customized product or place a larger order than the quantity mentioned on a product page, please contact us at lonca@lonca.co or reach out via WhatsApp at +905010698722. Our team will connect with you to discuss the details and help you finalize your order.
How can I get the invoice for my order?
Once your order status is marked as "Ready," invoicing will be processed. A soft copy of the invoice, covering all products and services (such as shipping), will be sent to your registered email address. You can also download your invoice anytime from your profile here:https://lonca.co/profile/invoices
What are the available payment options on Lonca?
Our payment options depend on your shipment country regulations. Please go to our payment page to check the available payment methods based on your country of shipment.
All your transactions are covered under protection and dispute resolution mechanisms available in Europe.
What are the payment terms for my order?
You will be able to see the entire cost of your order, including shipping, upfront at the time of payment. Once you have placed your order, we will take care of the entire process from order to delivery.
At Lonca, we provide an end-to-end experience. Choose your products, pay online and conveniently track orders. Lonca handles the rest.
What should I do if my payment fails?
If your payment is unsuccessful, you will see a payment failure notification on your screen. The items you attempted to checkout with will remain in your cart, and your shipping and billing information will be saved so you can retry the payment. If the issue persists, please contact us at lonca@lonca.co or via WhatsApp at +90 5010698722, and we will assist in resolving the issue.
Does Lonca pay import duties and clear the shipment at customs?
At the time of import into the destination country, our logistics partner will clear the shipment at customs. However, if the value of goods exceeds the threshold value beyond which import duties are levied (i.e., the de minimis value), the buyer will have to pay the import duties. For non-EU countries, customs duties will generally apply, and the buyer will be responsible for paying these fees. You can find the de minimis value of some major countries/regions here:
1 | USA | US$ 800 |
2 | Canada | CAD 40 (~US$ 32) |
3 | UK | GBP 135 (~US$ 186) |
4 | EU | No customs fee (for EU countries only) |
5 | Australia | AUD 1000 (~US$ 750) |
6 | New Zealand | NZD 1000 (~US$ 715) |
*US$ figures in brackets are an approximation
Are my payments and information secure?
We guarantee a 100% safe and secure checkout experience. Additionally, your payment will be processed through Lonca, which is an EU-based entity, offering you all the protections and dispute resolution mechanisms available within the EU.
How long does it take for items to be delivered?
We use several international logistics partners to ship products globally. For EU countries, it takes on average 8-12 business days to be delivered to your door. Delivery times for other regions may vary.
What is your shipping rate?
The shipment rate depends on both the destination country and the selected carrier provider. Please fill the correct shipping address to see the exact shipment cost of your selected items before you order!
How can I make an exchange request?
Simply visit your profile page and submit a request through the ‘Exchanges” tab. Your exchange request will be processed within 1-2 business days.
What happens when my exchange request is approved?
You will be receiving a coupon code amounting the cost of the goods you have purchased right after we receive the goods from you. Please note that you will be responsible for sending the goods back to our warehouse. We will provide the warehouse address details after your request has been approved based on your location.
Do you ship to Amazon warehouse?
We currently don’t ship to Amazon warehouses. If we do launch this service in the future, we will update the information on our site.
Do you offer dropshipping?
We currently don’t offer dropshipping. If we do launch a dropshipping service in the future, we will update the information on our site.
How do I reach out to you?
If you have any questions or need more information, you can email us at lonca@lonca.co or contact us via WhatsApp at +90 5010698722. We are available to respond during our office hours (10:00 AM to 6:00 PM, Monday to Friday, Turkey Time - GMT+3).
Netherlands
Weena 690, 3012CN Rotterdam, Netherlands
Tel: +31 970 102 56918
Email: lonca@lonca.co
Turkey
Lonca Bilgi Teknolojileri Limited Şirketi
Hamidiye Mahallesi Soğuksu Caddesi No:5 Kat:7 Kâğıthane / İstanbul
Tel: +90 501 069 87 22
Email: lonca@lonca.co