Lonca only collects information wherever it is essential to us and where it is relevant to our Contract and operations so as to be able to provide you with the best experience and service. Lonca promises to only collect and use personal information for the purposes mentioned below:
- For Product delivery
- For delivery updates provided to you
- For customer support
- For the provision of relevant product information
- For order processing
- To administer your Lonca account with us
- To audit the downloading of data from Lonca Website/App
- To improve/modify/customize website/application layout and/or design for the purpose of customization for better user experience
- To identify our users and visitors and carry out research on our users’ demographics
- In the event that you accept that you have no objection to being provided with this information to send you information based on your interests and usage which we think you may find useful or which you may have requested from us, regarding our products and services.
For as long as either required to us by law or as relevant for the purpose stated above:
- Browsing the Lonca Application or Website will not require you to provide any personal details. You may remain anonymous and we will not be able to identify you unless you register and create an account with Lonca using the process mentioned on the App
- Lonca will not sell, share or trade your personal information collected online with third parties, except in the following cases:
In case of relevant information being passed onto our third-party logistics partners or third-party payment partners as necessary, to process your order, payments and delivery. This would include, but may not be limited to, name, bank account / credit card / debit card, shipping address and other order-related information.
In order to personalize the Website/App for you and to be able to perform behavioral analytics. This would include, but may not be limited to certain personally identifiable information you provide us such as name, email, mobile phone number and information we collect as you access and use our service, including device information, location and network carrier
Personal information collected online will be disclosed within our corporate group for internal use only
We may also send you marketing and/or promotional materials which you can unsubscribe from at any time
By accepting these Terms and Conditions you agree and accept that all information provided by you will be true and accurate and will be kept up to date and that you will inform us of any changes in the same, which you can do by accessing your Lonca Account. Information related to your orders is stored with us, but for security reasons, cannot be retrieved directly by us. However, you may access this and other account-related/marketing/promotional information by logging into your Account on the App.
Users undertake to treat the personal access data confidentially and not make it available to unauthorised third parties. Users accept and agree that Lonca cannot be held liable for misuse of passwords, unless such misuse is a result of our actions.
Lonca’s Undertaking :
Lonca will endeavor to ensure that all information collected from you is safely and securely stored. We will protect your personal information by:
- Restricting third-party access to your personal information unless absolutely necessary; and
- Not retaining your personal information for any time period longer than required to fulfill the above purpose All payment-related data is encrypted as per our third-party payment partners’ policies, for further information, please contact our customer care team as detailed below.
Lonca is committed in its endeavor to comply with applicable laws governing the protection of personal data. However, in exceptional circumstances, if Lonca is required by law to disclose personal information, specifically if the disclosure is deemed essential to prevent a threat to life or health, or for other law enforcement purposes, it will do so.
When User visit Lonca, the company’s servers will automatically record the information that your browser sends whenever you visit our website. This information is collected to help us customize and/or improve our website/app and the services and experience we provide and will not be used in association or conjunction with any other personal information.